Returns & Exchanges Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

All merchandise must be unworn, returned in the condition you received it and with the original tags where applicable.  Obviously you may try items on without violating this policy, but items deemed unfit for resale and/or are returned past our 30 day return policy are subject to a 15% restocking fee.  Returns/Exchanges are accepted within 30 days of receipt.  All boxer briefs, mystery packs, and warehouse sale items are final sale, and are ineligible for a return or exchange.  We will not refund or exchange these items.

Once your return is authorized, you'll receive step-by-step instructions along with a prepaid shipping label via email.  The cost of return shipping, a flat rate of $7.00 for any number of items, will be deducted from your refund, however, additional charges may be applied for over-sized/heavier items.  We will refund the purchase amount to the original form of payment upon receipt.  We do not refund outbound shipping charges.  

How soon will I get my refund?

Proozy offers instant store credit for those who qualify.  You will know immediately once you've completed your return.  Please allow up to two weeks for your return to be processed (this includes the time it takes you to drop off your return).

What items are returnable?

  • Items purchased in the last 30 days of receipt are returnable.

What items are NOT returnable?

All boxer briefs, mystery packs, warehouse sale, and clearance sale items are final sale.  They are ineligible for a return or exchange.  We will not refund or exchange these items.

What items are non-refundable?

  • Free gifts or promotional items with retail value.
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