Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

All merchandise must be unworn, unwashed, returned in the condition you received it and with the original tags when applicable. 

Once your return is authorized, you'll receive step-by-step instructions along with a prepaid shipping label via email.  The cost of return shipping, a flat rate of $7.00 for any number of items, will be deducted from your refund, however, additional charges may be applied for over-sized/heavier items.  We will refund the purchase amount to the original form of payment upon receipt.  

How soon will I get my refund?

Proozy offers instant store credit for those who qualify.  You will know immediately once you've completed your return.  Please allow up to two weeks for your return to be processed (this includes the time it takes you to drop off your return).

What items are returnable?

We accept returns within 30 days of receipt of the item. 

What items are non-refundable?

Items marked as final sale (boxer briefs, under garments and mystery packs are final sale). 

Free gifts or promotional items with retail value.

Powered by